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Use your 'destination' to
generate inquiries & bookings. Offer web visitors new online services.
Do you want
a better way to tie-in destination marketing & area events
to your ongoing sales efforts? To your website?
Online Concierge
is our hosted 'add-on' web solution that generates more inquiries
& drives more bookings by appealing to web visitors' natural
destination interests, as well as their need for online
customer services, such as area events automated updates.
Our
concierge product is designed to 'get
new bookings', not just to add incremental revenues to
already booked clients. By appealing
to every web visitor
- whether future trip planner, live prospect,
past client or current guest - Online Concierge
maximizes inquiries, producing greater
bookings.
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Your web visitors can use
Online Concierge
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brochures
maps destination guides arts & theater
your restaurant recommendations 'Best of'
selections festival information
entertainment shops beaches skiing
golf & sports historical sights attractions
and more |
Each
inquiry is sent the requested information plus,
over a period of days,
additional
service-oriented information
and property features/benefits.
Repeated exposure to your name, your image,
and your
'service-before-the-sale' approach pays dividends, driving the sale.
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You Sell
Service
Your destination expertise is a service
web visitors value, just like your
checked-in clients.
With Online Concierge, your
expertise can generate inquiries which extend the
client relationship, provide
'service-before-the-sale' and drives bookings. |
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Your
customers are the primary users of
Online Concierge. They
visit your site, see the
Online Concierge
icon, view the menu of services and
destination events & information, inquire and begin the
follow-up process.
Online customers do the work themselves.
They initiate service requests and enter the data.
Online Concierge responds
and follows-up.
Online Concierge
generate leads and bookings twenty-four hours a
day, every day! It's easy and effortless.
Proof the service sells. Even online!
Prospects that request services via
Online Concierge
tend to convert to bookings at the highest rate of all.
Proof that service still sells - even
online!
When
combined with the pulling power of
GuestGenerator,
the
Online Concierge
solution adds to your lead-counts, increases your
looking-to-booking conversion rate and makes your property
stand out from the competition by offering valuable, new
online services.
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Menu of
Services |
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Event Updates &
Alerts
(Fairs, Festivals, Performers)
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New Package Alerts
& New Rate Alerts
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Seasonal Event Alerts
(Snowfall, Foliage, Bloom)
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Schedule a
Site Revisit Reminder
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Downloadable Maps
& Destination Brochures
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To have someone contact you about
Online Concierge
>>>
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Online Concierge
Included Features:
Lead Generation
- No software to install or learn. It's all
web based and hosted on our systems.
- We provide hosted concierge pages &
inquiry/service request forms.
(A simple link connects your website to the
hosted concierge
pages.)
- You own all the leads generated- exclusively
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- Unlimited number of inquiries allowed. No
limits.
Message
Follow-Up
- We create the follow-up email messages for you. We do
the design and write the copy.
- We host and operate the
Online Concierge
inquiry software application on our servers.
- We host and operate the
Online Concierge
inquiry and messaging database.
- The database can include popular destination
Event information for Special Event inquiries.
- We schedule and send each message in a
destination/property tie-in follow-up series (typically 3-to-7 messages).
- We schedule and send each message for
scheduled & unscheduled Alerts, Revisit
Reminders, Event Reminders, Event Updates, etc.
- Unlimited number of follow-up messages are
allowed. No limits.
- We manage all message delivery issues -
bounce backs, resends, un-subscribes, etc.
Inquiry
Management
- You receive periodic reports and a copy of
all your inquiry data.
- You can be notified when 'big' leads occur
(weddings, groups, etc.) to follow-up by phone
too.
Business
Features
- Excellent Return On Investment
- Motivated customers and high booking conversion
rates.
- It can be up and running in a few short
weeks.
- Customers begin using it immediately, adding
inquiries, bookings and database names.
- Distinguish your property with unique
content and new online service offerings.
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Your solutions help vacation
firms like mine make more money.
- Steve B. Owner, East Coast Vacations
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See for yourself.
Contact us about
Online Concierge
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